Georgia Tech desires to resolve student grievances, complaints, and concerns in an expeditious, fair, and amicable manner. Students attending Georgia Tech through online classes who wish to resolve a grievance should follow the steps below.
Complaints should first be filed internally with the appropriate Georgia Tech authority and then, if necessary, to external authorities.
- Informal Process: Most complaints can be resolved within the University itself. This can be done initially by engaging in open communication with the individual directly involved. If the issue is not satisfactorily resolved, the next phase will be to contact the supervisor, department chair, or associate dean to investigate the issue. Our Student Services team can serve as a resource to help you through this process.
- Formal Process: If the informal process is unsuccessful in reaching a satisfactory resolution, the student is encouraged to complete the Institutional Grievance form to expedite a formal complaint with the University. Once the form is completed, it will be submitted to the Office of the Provost.
If a student feels that the issue was not resolved at the institutional level (Step 1), then they may file a complaint with the appropriate state agency.
Georgia: Students living in Georgia may file a complaint with the University System of Georgia as part of the 6.26 Application for Discretionary Review.
Outside Georgia: Students living outside of Georgia may file a complaint their home state regulatory agency.
Additional Resources for Student Complaints
If the student is not satisfied with the solution provided by the University and the state, they may file a complaint with the University accreditation agency. Accrediting agencies will only review issues addressing significant non-compliance with agency standards, policies, or procedures. This is to be considered a last resort effort.