This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
Courses in this series (LOG 3500P, 3501P, 3502P, and 3503P) were made possible by a generous grant from JPMorgan Chase & Co. Development of materials used in these courses were funded by a $24.5M TAACCCT grant awarded by the U.S Department of Labor's Employment and Training Administration to the LINCS in Supply Chain Management Consortium.
If you are interested in having the tuition waived for this course, please see the Special Discount section below for application details.