Principles of Problem Solving

Course Description

This class will introduce you to the fundamental principles that all good problem solvers either intuitively know or have learned through repeated application of their skills. With the information in this class and some disciplined practice, you too can become a more effective problem solver.

Available Classroom Sections

Start Date End Date Registration Deadline Format Location Cost CRN
Section Details Aug 7, 2018 Aug 9, 2018 Tuesday, August 7, 2018 - 23:59 Classroom Atlanta, Georgia $1,495 18258
View previous sections
View Previous Sections
CRN Start date End date Format Location Cost
15207 Mar 17, 2015 Mar 19, 2015 Classroom Atlanta, Georgia $1,495
15208 Aug 11, 2015 Aug 13, 2015 Classroom Atlanta, Georgia $1,495
16315 Mar 15, 2016 Mar 17, 2016 Classroom Atlanta, Georgia $1,495
16314 Aug 2, 2016 Aug 4, 2016 Classroom Atlanta, Georgia $1,495
17471 Feb 28, 2017 Mar 2, 2017 Classroom Atlanta, Georgia $1,495
17017 Aug 8, 2017 Aug 10, 2017 Classroom Atlanta, Georgia $1,495

Special Discounts

GTRI employees are eligible for a discount on this course.  If you are a GTRI employee, please go to and look under “GT Professional Development” for a coupon code to use when checking out.

Note: Coupon codes must be applied during checkout and cannot be redeemed after your checkout is complete. Only one coupon code can be used per shopping cart.

Who Should Attend

Engineers, scientists and managers who wish to learn how to properly frame their problem and identify potential courses of action

How You Will Benefit

  • Gain an introduction to the notion of a wicked problem and how all the problem solving tools and techniques covered in the class are geared toward “taming” them.
  • Learn the importance of systems thinking in problem solving and how all good problem solvers are systems thinkers.
  • Discover how creativity plays into the problem solving process and how you can learn to foster personal creativity as well as creativity in groups.
  • Learn how the psychology of decision making impacts our ability to objectively tackle ambiguous, ill-defined problems and what we as disciplined problem solvers can do about it.
  • Gain an introduction to formal problem solving methodologies and the key aspects that all good problem solving methods contain.


  • Wicked problems and systems thinking

  • Creativity research and problem solving methods

  • Problem definition and solution generation tools

  • Decision making and solution evaluation tools

  • Problem solving case study



  • Notebook with lecture notes
  • CD-ROM of reference material

For Course-Related Questions

Please contact the course administrator: Jack Zentner, Ph.D.