Craft of Problem Solving

Course Description

This class builds on the core ideas in the Principles of Problems Solving class and introduces a rigorous problem solving framework built around the notion of the Modern Problem Solver. The Modern Problem Solver is a person that can build informative models (both qualitative and quantitative) of the problem at hand and use these models to gain insight to support decision making and further learning. The Modern Problem Solver is someone that augments their domain knowledge with mathematical, statistical and programming skills to create computational models to drive insight.

Course ID: DEF 4522P
Course Format: Classroom

Available Classroom Sections

Start Date End Date Registration Deadline Format Location Cost CRN
Section Details Sep 19, 2017 Sep 21, 2017 Sep 20, 2017 Classroom Atlanta, GA $1,495 17018
View previous sections
View Previous Sections
CRN Start date End date Format Location Cost
14297 Jun 17, 2014 Jun 19, 2014 Classroom Atlanta, GA $1,495
15210 Sep 22, 2015 Sep 24, 2015 Classroom Atlanta, GA $1,495
16313 Sep 20, 2016 Sep 22, 2016 Classroom Atlanta, GA $1,495

Special Discounts

GTRI employees are eligible for a discount on this course.  If you are a GTRI employee, please go to and look under “GT Professional Development” for a coupon code to use when checking out.

Note: Coupon codes must be applied during checkout and cannot be redeemed after your checkout is complete. Only one coupon code can be used per shopping cart.

Who Should Attend

Business analysts, scientists and engineers who have not completed a Ph.D. and anyone interested in improving how they think and learn. Additionally anyone interested in honing their skills in how to create and apply simple models to aid in decision making will find this class enormously beneficial.

How You Will Benefit

  • Review of wicked problems and opportunity driven problem solving
  • Introduction to the Modern Problem Solver
  • Introduction to the five elements of effective thinking an learning
  • Reintroduction to the scientific method
  • Overview of statistical thinking and how it is related to problem solving
  • Introduction to systems engineering conceptual design and how it is a sound methodology for model-based problem solving
  • Formal introduction to model-based problem solving
  • Discussion on the differences between expert modelers and novice modelers
  • Overview of the seven management and planning tools for building rigorous, qualitative models
  • Introduction and application of the Modeling for Insight formal modeling process for creating quantitative models
  • Introduction and application of Python and Jupyter Notebook as a means to lower the barrier to model building for those students that aren't “programming experts”
  • Two case studies to reinforce the tools and techniques learned in the class


  • Introduction to the Modern Problem Solver and Element of Effective Thinking
  • Statistical Thinking, The Scientific Method and Conceptual Design
  • Introduction to Model Based Problem Solving and the Modeling for Insight Method
  • Seven Management and Planning Tools and Modeling in Three Ways Case Study
  • Modeling for Insight Case Study



  • Students must each bring a laptop with internet access and a modern web browser for the two case studies


  • Notebook with lecture notes
  • CD-ROM of reference materials and software
  • Copies of “Modeling for Insight” and “The 5 Elements of Effective Thinking” for additional reading material outside of class

For Course-Related Questions

Please contact the course administrator: Jack Zentner, Ph.D.