Systems Operations in Health and Humanitarian Response

Important Course Information

This course is offered in a hybrid format with content presented both online (before the course begins or during class time) and in the classroom.

Course Description

Despite having common goals, often the lack of cooperation and coordination between humanitarian organizations results in procurement and allocation inefficiencies. As a result, a systems view of a humanitarian effort is needed to ensure appropriate use of scarce resources to meet the goals at hand. This course will focus on conceptual and modeling skills to understand and effectively manage humanitarian response from a systems perspective. Models will address system characteristics (e.g. demand dependencies) that drive system dynamics and policies to regulate performance. Course topics include methods for improving coordination and collaboration, addressing demand dependencies and reliably measuring and evaluating system performance.


CRN Start date End date Format Location Cost
15184 May 15, 2015 May 16, 2015 Classroom Atlanta, GA $2,400

Special Discounts

There are discounts available for this course. Please use one of the coupon codes below at checkout. Note: Only one coupon code can be used per shopping cart.

Alumni:  If you are a returning student of the Supply Chain & Logistics Institute (SCL) courses or you are an alumni of the GT EMIL or MSSCE programs, you can receive 10% off of any LOG course – Use coupon code SCL-Alum

Member Organization: Members of certain organizations can receive 10% off of any LOG course (for information on member organizations visit: – Use coupon code SCL-Org

Certificate Participants: To receive a certificate course price of 17% off per course, you must enroll and pay for all courses required to earn a certificate – Use coupon code SCL-Cert

Who Should Attend

Tactical and strategic members of non-governmental organizations, private corporations involved in the humanitarian relief efforts, U.S. federal government employees, U.S. state or local government employees, humanitarian foundation members, program managers, directors of field operations, disaster relief managers, director of logistics and inventory, and logistics officers

How You Will Benefit

  • Describe and model the impact of demand dependencies among the many partners within a health or humanitarian response.

  • Identify methods for mitigating or reducing inventory variability and costs through information sharing among supply chain partners.

  • Identify opportunities for coordination within organizations and collaboration across organizations for increased efficiency and improved outcomes.

  • Describe the strategic behavior of decision makers and the impact of the market (or contract) structure on the participant's actions and the overall system dynamics.

  • Define evaluation metrics in alignment with the system goals and structure system operations and incentives that address and evaluate these metrics.


  • Coordination and collaboration

  • Incentives

  • Systems analysis

  • Dependent demand

  • System interactions

  • Performance measurement



  • Readings, case studies, spreadsheet files and lecture slides


  • Laptop with Microsoft Excel and wi-fi capability

For Course-Related Questions

Please contact the course administrator: Julie Swann, Ph.D.

Technology Requirements

Verify you meet the minimum technology requirements for this section.


For online portion, click here for technology requirements (page / URL needs to be setup)

Click here for account activation and access instructions to the Learning Management System (page / URL needs to be setup)