Human Performance: Understanding Human Error

  • Overview
  • Course Content
  • Requirements & Materials

Human Performance: Understanding Human Error

Course Description

Human error is often identified as the cause of many accidents. However, it is the beginning rather than the endpoint in truly understanding both accident causation and safety performance. In this course, you'll gain an understanding of human performance (HP) and its critical role for effective safety management and incident investigation. You will discover the five critical principles of human performance, and learn to identify and differentiate between latent conditions and active triggers.

Course Content


  • How human failure occurs
  • Understanding error precursors


  • Understanding system induced behavior and error
  • How latent organizational weaknesses give rise to error precursors


  • Understanding that how is more important than why
  • How to conduct human failure analysis


  • Learn how all organizations drift from rules and procedures
  • How to catch and manage drift


  • Learn common tools for reducing error
  • Example: Star, Peer Check, Poke Yoke, etc.


  • Learn effective coaching and communication
  • The role of supervisors and managers in shaping behavior


  • Recognize that incidents are only prevented through learning
  • Becoming an error tolerant organization
Requirements & Materials
Important Information

Are you approved for VA Education Benefits?  The certificate program associated with this course, if offered in classrom format and on the Atlanta campus only, is approved for VA Education Benefits. Courses delivered in an online format or outside the Atlanta campus are not eligible for VA benefits. Details and eligible programs can be viewed from this link.


Session Details

Who Should Attend

This course is designed for safety managers, operational managers, and human resource managers across all industries who are seeking a better understanding of the role of human error in safety.

OSHA professionals working on jobsite

What You Will Learn

  • Precursors of human error
  • Organizational influences on human behavior/error
  • Event failure analysis
  • Organizational drift
  • Error reduction tools
  • Effective performance coaching techniques
  • Learning organizations and event learning teams
Occupational safety and health professionals collaborating on job site

How You Will Benefit

  • Review misunderstandings that can occur with human performance in both accident prevention and accident investigation.
  • Gain a deeper understanding of the differences between system error and human error, so that your organization is in a better position for developing effective strategies for reduction of occupational injury and illness.
  • Be better prepared to direct resources more effectively and gain better results in safety performance.
  • Taught by Experts in the Field icon
    Taught by Experts in the Field
  • Grow Your Professional Network icon
    Grow Your Professional Network

The solid OSHA curriculum, fueled with hands-on training, and a strong professional network builds you for a successful safety career.

- Rodrigues "Rocky" Smith
Safety Manager


We enable employers to provide specialized, on-location training on their own timetables. Our world-renowned experts can create unique content that meets your employees' specific needs. We also have the ability to deliver courses via web conferencing or on-demand online videos. For 15 or more students, it is more cost-effective for us to come to you.

  • Save Money
  • Flexible Schedule
  • Group Training
  • Customize Content
  • On-Site Training
  • Earn a Certificate
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