Human Performance: Understanding Human Error

Course Description

Understanding human performance is critical for effective safety management and incident investigation. Human error is often identified as the cause of many accidents. However, it is the beginning point rather than the end point in truly understanding both accident causation and safety performance. This course is designed for managers, human resources and safety professionals in all industries seeking a better understanding of the role of human error in safety.

Course ID: EST 7124P
Course Format: Classroom

Important Course Information

Are you approved for VA Education Benefits?  The certificate program associated with this course, if offered in classrom format and on the Atlanta campus, is approved for VA Education Benefits. Details and eligible programs can be viewed from this link.

Available Classroom Sections

Start Date End Date Registration Deadline Format Location Cost CRN
Section Details Aug 28, 2018 Aug 30, 2018 Tuesday, August 28, 2018 - 23:59 Classroom Atlanta, Georgia $795 18050
View previous sections
View Previous Sections
CRN Start date End date Format Location Cost
14238 Nov 4, 2014 Nov 6, 2014 Classroom Atlanta, Georgia $600
15054 Mar 3, 2015 Mar 5, 2015 Classroom Atlanta, Georgia $795
15055 Sep 1, 2015 Sep 3, 2015 Classroom Atlanta, Georgia $795
16116 Mar 1, 2016 Mar 3, 2016 Classroom Atlanta, Georgia $795
16196 Aug 30, 2016 Sep 1, 2016 Classroom Atlanta, Georgia $795
17118 Feb 28, 2017 Mar 2, 2017 Classroom Atlanta, Georgia $795
17119 Aug 29, 2017 Aug 31, 2017 Classroom Atlanta, Georgia $795
18049 Feb 27, 2018 Mar 1, 2018 Classroom Atlanta, Georgia $795

Who Should Attend

Safety managers, operational managers and human resource managers in all industries seeking a better understanding of the role of human error in safety

How You Will Benefit

The misunderstanding of human performance in both accident prevention and accident investigation often results in misallocation of resources. By gaining a deeper understanding of the differences between system error and human error, organizations are in a better position for developing effective strategies for reduction of occupational injury and illness. Participants will be better prepared to direct resources more effectively and gain better results in safety performance.


  • Learn the five critical principles of human performance
  • Define precursors of human error
  • Discuss organizational influences on human behavior
  • Understand the role of human error in incident investigations
  • Discuss and learn to avoid investigative biases
  • Learn to identify and differentiate between latent conditions vs. active triggers
  • Apply effective investigative questioning techniques
  • Understand the impact of organizational culture on human performance
  • Identify how leadership influences human performance
  • Learn and utilize effective performance coaching techniques
  • Understand the value and characteristics of learning organizations

For Course-Related Questions

Please contact the course administrator: Myrtle Turner Harris, Ph.D., MPH, CET