Supply Chain Fundamentals: Customer Service Operations (Online)
This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
Partner with Georgia Tech to hire a veteran. As a partner, the Georgia Tech program will train military members in areas that directly translate to their job duties.
Georgia Tech Professional Education allows working professionals and industry partners to access the expertise of a world-renowned technological research university. As an academic division of the Georgia Institute of Technology, we embrace the Georgia Tech values of integrity, excellence, impact, and innovation. These values drive every aspect of our programs.