Using Lean Tools to Improve Office Processes

  • Overview
  • Course Content

Using Lean Tools to Improve Office Processes

Course Description

Manufacturers are continually iterating their processes to make sure their operations are driving the needed results. However, many of these same manufacturers, while focusing on operational efficiencies, tend to forget that by improving their administrative functions simultaneously, they become more of a whole-package company. During this one-day course, your front office leaders and team members will learn to not only understand lean concepts such as standard work, workplace organization, process flow, and more, but also learn to apply them to their disciplines within the organization. This class is for HR professionals, customer service teams, marketing, purchasing, shipping, accounting, and any other group in your manufacturing company that supports the manufacturing processes through administrative and front-office functions.

By attending this course, your team will:

  • Eliminate unnecessary tasks and touch points within your front office processes
  • Learn to see issues, solve problems, and share successes for further improvement
  • Understand how to use lean tools such as visual boards, standard meetings, project tracking mechanisms, and more to keep projects on task and on-time
Course Content


  • Waste, value, and customer demand
  • Respect for people


  • How to see the problems


  • Standards and built-in quality
  • Workplace organization


  • Small-batch thinking
  • Value Stream Mapping
  • Layout and pull systems in the office


  • How to develop problem solvers
  • Effective meetings
  • Visual management

Session Details

  • Special Discounts: Register two or more people from your organization and receive a 10% group discount. Enter the coupon code MULTI at checkout. Review coupon instructions for more information.

Who Should Attend

This course is designed for accountants, customer service representatives, engineers, office managers, human resources professionals, purchasing agents, shipping agents, supervisors, and support staff.

Manufacturing professional participating in training course

What You Will Learn

  • Waste identification and reduction
  • Teamwork and people side of lean
  • Common lean techniques as applied to offices
  • Practical problem solving
  • Value Stream Mapping
Working professional creating process mapping flowchart on computer

How You Will Benefit

  • See and solve problems in the office.
  • Work as a team to achieve the goals of the organization.
  • Learn a simple but effective simulation you can use at work.
  • Unleash the creative energy of your team.
  • Increase productivity while reducing stress.
  • Expand capacity within existing operations.
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  • Taught by Experts in the Field icon
    Taught by Experts in the Field

The course schedule was well-structured with a mix of lectures, class discussions, and hands-on exercises led by knowledgeable and engaging instructors.

- Abe Kani


We enable employers to provide specialized, on-location training on their own timetables. Our world-renowned experts can create unique content that meets your employees' specific needs. We also have the ability to deliver courses via web conferencing or on-demand online videos. For 15 or more students, it is more cost-effective for us to come to you.

  • Save Money
  • Flexible Schedule
  • Group Training
  • Customize Content
  • On-Site Training
  • Earn a Certificate
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