Turning Conflict into Collaboration for Manufacturing Leaders

  • Overview
  • Course Content
  • Requirements & Materials
Overview

Turning Conflict into Collaboration for Manufacturing Leaders

Course Description

This 90-minute course equips manufacturing professionals with the tools to recognize, understand, and resolve conflict constructively. Conflict is inevitable, but it doesn't have to be destructive. The recorded lectures explore the psychological and structural roots of workplace conflict, including cognitive versus affective tensions, interdependence, mutual blame, and emotional involvement. Participants will learn how to employ a structured resolution process, develop strategies to avoid escalation, and practice techniques for fostering collaboration. This course will help learners turn conflict into an opportunity for growth, innovation, and stronger working relationships.

Course Content

Understanding Conflicts

  • Elements of workplace conflict
  • Understanding interdependence
  • Understanding mutual blame
  • Understanding emotional involvement

Understanding Negative Results

The Conflict Resolution Process

  • Reaching an agreement
  • Finalizing the agreement
  • Response styles

Avoiding Contests

Avoiding Taking Sides

Learning from a Conflict

Application of Course Material

  • Interactive online lab at the end of the course offering an opportunity to apply and reinforce the knowledge gained
Requirements & Materials

Materials

REQUIRED (Students must provide):

  • Internet
  • Audio/sound

Who Should Attend

This course is designed for managers, supervisors, operations managers, plant managers, and plant engineers with new responsibilities. This includes new managers and those ready to move into a management role. 

Adult learners discussing as a group in a classroom setting

What You Will Learn

  • Core elements and causes of workplace conflict
  • How interdependence and mutual blame contribute to tension
  • Identification of emotional triggers and their impact on conflict escalation
  • Analysis of the negative outcomes of unresolved conflict
  • Application of structured steps in the conflict resolution process
  • Strategies for reaching and finalizing agreements
  • Conflict response styles and lessons learned
Three logistics professionals collaborating over computer in warehouse

How You Will Benefit

  • Distinguish between cognitive and affective conflicts.
  • List the four elements of workplace conflict and identify the negative results.
  • Review concepts of interdependence, mutual blame, and emotional involvement.
  • List the steps of the conflict resolution process while also exploring problems with reaching an agreement and the necessary qualities of a final agreement.
  • Learn what to do after an agreement.
  • Explain the different response styles to conflict and learn how to avoid contests and the taking of sides.
  • See how a company can learn from conflicts.
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    Taught by Experts in the Field

TRAIN AT YOUR LOCATION

We enable employers to provide specialized, on-location training on their own timetables. Our world-renowned experts can create unique content that meets your employees' specific needs. We also have the ability to deliver courses via web conferencing or on-demand online videos. For 15 or more students, it is more cost-effective for us to come to you.

  • Save Money
  • Flexible Schedule
  • Group Training
  • Customize Content
  • On-Site Training
  • Earn a Certificate
Learn More

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